Oxibet FAQ — Questions Answered for CA Players

How our FAQ is organised

Our Oxibet FAQ is grouped by topic so you can jump straight to what matters most. Each section below covers a specific area — accounts and verification, promotions and bonuses, payment questions, live casino access, and responsible gambling tools. If you do not find what you need here, our customer support team is available to guide you through any step.

Canadian players can also explore our detailed guide pages for deeper reading. Our promotions page covers current offers, while the payment methods guide explains deposit and withdrawal options in full. For a closer look at how bonus terms work, visit our wagering requirements page.

We update these answers regularly so they reflect the current state of the platform. For figures, limits and terms that can change, always check the official site directly.

Account setup and verification

Getting your account in order is the first step before you can play or withdraw. This section covers registration, identity checks and password management — the topics our Oxibet support team handles most.

Registration and identity checks

We require account verification to confirm your identity and keep our platform secure. KYC is a standard part of our onboarding process for all Canadian players. You will typically need to supply proof of identity and proof of address — for example a government-issued photo ID and a recent utility bill or bank statement. Our support team can clarify which documents are accepted and what file formats we need from you. Once your documents are reviewed, your account is fully active and you can access all features without restriction. Submitting clear, up-to-date documents helps us process your verification without unnecessary back-and-forth.

Resetting your password

If you forget your password, use the password-reset link on the login page to receive a reset email at your registered address. Check your spam folder if the email does not arrive within a few minutes. Once you reset your password, we recommend choosing a strong, unique phrase. If you run into any trouble completing the reset, reach out through our customer support channel and we will assist you directly.

Account security is important to us and to you. We encourage every player to use a unique password for Oxibet and to keep their contact email up to date so recovery steps are always available.

Bonuses, promotions and wagering

Promotions are one of the most searched topics in our FAQ. Here we explain the types of offers available with us and how the attached conditions work in practice.

Welcome offer and deposit bonus

Our welcome bonus is designed to give new Canadian players a strong start. We offer a deposit bonus as part of our welcome offer for new players, adding value to your first qualifying deposit. Free spins may be included in promotional packages; see the promotions page for current availability and terms. We also run reload offers, cashback rounds and seasonal campaigns throughout the year — the full list is on our promotions page at all times.

How wagering requirements work

Wagering requirements apply to all bonuses, so always read the current bonus terms on the official site. In plain terms, a wagering requirement is a playthrough multiple: you must wager the bonus funds a set number of times before any winnings derived from the bonus become withdrawable. The specific multiple, the eligible games and any game weighting rules are all stated in the bonus terms that accompany each offer. We lay out the full mechanics on our dedicated wagering requirements page so you know exactly what to expect before you opt in.

A loyalty programme rewards active players over time with additional perks. To find out how the loyalty tiers work and how to progress through them, visit the official site or contact our support team for current details.

Payments, deposits and withdrawals

Questions about how to fund your account or receive your winnings are among the most common we receive. This section covers the essentials; a full breakdown of each method is available on our payment methods page.

Supported payment methods

Bitcoin is among the payment methods we support for deposits and withdrawals. BTC transactions are processed through our standard payment flow. We also support additional cryptocurrencies alongside more traditional methods — the complete list with any applicable minimums and processing notes is on the official payment methods page. Availability may vary depending on your location and account status, so the live page is always the most accurate reference.

Deposit and withdrawal process

To make a deposit, log in, go to the cashier section and choose your preferred method. To request a withdrawal, navigate to the same section and enter the amount you wish to receive. Note that withdrawals are subject to any active wagering requirements on bonus funds. Processing times and any limits that apply follow the terms in force at the time of your request — see the official site for the figures currently in effect. Our customer support team is ready to help if a transaction needs to be investigated.

Live casino and games

We offer a broad range of casino games across slots, table games and live dealer tables. This section answers the questions we receive most often about what is available and how to access it.

Game library

Our catalogue spans video slots, classic slots, jackpot games, table games and crash games from providers including Pragmatic, BGaming, Hacksaw, NetEnt and others. Game titles from Pragmatic are available across our slots and live casino sections. You can browse the full library from the main casino lobby — use the category filters to narrow by game type or provider. New titles are added regularly; the lobby is always the most up-to-date view of what we carry.

Live dealer tables

Our live casino tables are powered by Evolution and other leading studios. The live section includes roulette, blackjack, baccarat and game-show formats streamed in real time with professional dealers. You can access all live tables from the Live Casino section in the navigation. For a guided tour of what we offer there, visit our live dealer page.

Responsible gambling tools

We take responsible gambling seriously and give every player the tools to stay in control. The following options are available directly through your account.

We offer self-exclusion options you can activate through your account settings. Self-exclusion lets you suspend or permanently close your account for a period you choose. Deposit and loss limits are also configurable in the account section — setting these before you play is a straightforward way to manage your spending. If you need assistance activating any of these tools, our customer support team can walk you through the steps. You can also visit our responsible gambling page for a full explanation of every tool we provide and for links to independent support organisations in Canada.

Gambling should remain an enjoyable activity. If you feel your play is becoming a concern, we encourage you to use these tools early and to reach out to qualified support services.